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SPECIAL SECTION: Safety and Security for Operators p. 62 MAY/JUNE 2023 How Universal Built the Mario Bros. a New World p. 54 in the Hope Stars Planning for a post-pandemic tourism resurgence in Asia-PacificBIG OR SMALL WE’VE GOT OneFatFrog.com • (407) 480-3409 • fleet@onefatfrog.com Them a! WE HAVE THE PERFECT SIZE FOR YOUR OPERATION FEATURES ANDY POTTS INSIDE | MAY/JUNE 2023 COVER STORY | page 44 Hope in the Stars A promising post-pandemic tourism resurgence is on the horizon for Asia- Pacific. IAAPA News shares insights on managing both the benefits and challenges of accelerating international travel throughout the region. COVER ART: ANDY POTTS 50The Fun Resumes Asia-Pacific operators launch new themed lands and record-breaking attractions SPECIAL SECTION: SAFETY AND SECURITY 62 Officers on Four Legs Implementing canines in attraction security procedures 64 Scanning for Safety New products and strategies strengthening security 66 Striving For Success in Safety and Security Insight to ensure all employees understand safety protocols 54Thwomp! There It Is How Universal Studios Hollywood’s Super Nintendo World encourages guests to game on 58Preparing for the Next Meltdown Operators lean on cash, technology, and one another2 Funworld | MAY/JUNE 2023 | IAAPA.org/Funworld O—ATTRACTIONS Peak Performance … 7 O—DISPATCH … 10 O—REGIONAL UPDATES … 12 O—FIRST LOOK Dramatic Design Revealed for New Science Centre Singapore … 18 O—INSIGHT Study Analyzes Reaction of Zoo Animals to the Return of Guests … 20 O—WHAT WORKS Five Ways to Build a Strong Team… 22 O—MOVERS AND SHAKERS … 24 O—WHAT’S NEW … 26 O—PEOPLE OF THE ATTRACTIONS Taking the Plunge … 28 MAY/JUNE VOLUME XL • ISSUE 3 Funworld is a member benefit of IAAPA, the global association for the attractions industry. 31ASSOCIATION NEWS EVENT PREVIEW IAAPA Expo Asia … 32 IAAPA Expo Asia Sponsors … 34 YOUNG PROFESSIONALS IAAPA Expo Show Ambassadors Share Value of Internship Program … 36 IAAPA FOUNDATION IAAPA Foundation Seeks Volunteer Board and Committee Members … 37 BOARDS AND COMMITTEES Applications Now Open for 2024 IAAPA Board of Directors … 37 GIVE KIDS THE WORLD A Passport to Happiness… 38 MEMBER BENEFIT Updated 2023 Crisis Communications Document Coming Soon … 39 Introducing IAAPA’s Hosted Buyer Program … 40 CALENDAR … 43 DEPARTMENTS AD INDEX … 70 TIM’S TURN … 72 ® Launch BUSINESS RESOURCES SCIENCE CENTRE BOARD—ZAHA HADID ARCHITECTS INSIDE | MAY/JUNE 2023 Visit IAAPA.org/news for leading industry news. 68 CraftingCulture at Attractions Being authentic while exceeding guest expectations DREAMWORLDDISCOVER MORE! Our team of specialists in concept design, engineering and manufacturing can deliver the most thrilling experience for your guests! Whether you want to create a new family coaster that appeals to children, teens, parents and grandparents, are looking for a new heart- pounding experience to delight thrill seekers or want to develop any other attraction that will make your venue a success, Vekoma will assist you to discover more! We look forward to meeting you at IAAPA EXPO ASIA! WWW.VEKOMA.COM INGENUITY THAT MOVES YOU RENEGADE LOOPING COASTER FLYING LAUNCH COASTER MAXIMUM THRILL ULTIMATE COMFORT SINGAPORE 14-16 JUNE BOOTH #L1529 SUSPENDED THRILL COASTER 230321 Vekoma ADV FunWorld May_June 2023 issue 212.725x279.4mm.indd 121/03/2023 20:58:424 Funworld | MAY/JUNE 2023 | IAAPA.org/Funworld Rope Drop Funworld (ISSN 08923752; mailed in Canada under IPM #0902179) is published bimonthly by IAAPA, 4155 West Taft Vineland Road, Orlando, FL 32837; phone: +1 321-319-7600. Periodicals postage paid at Orlando, FL, and additional offices. The purpose, function, and nonprofit status of this organization have not changed during the preceding 12 months. POSTMASTER: Send address changes to Funworld, 4155 West Taft Vineland Road, Orlando, FL 32837. Subscriptions are available to IAAPA members for US$50 and US$60 for nonmembers. Single issues are $10. ©2023 IAAPA. No material or part thereof may be reproduced or printed without the written consent of IAAPA. Ride-along may be enclosed. DISCLAIMER . IAAPA makes no rep- resentations or warranties about the accuracy or suitability of any informa- tion or materials in this publication; all such content is provided on an as is basis. IAAPA hereby disclaims all war- ranties regarding the contents of this publication, including without limitation all warranties of title, non-infringement, merchantability, and fitness for a par- ticular purpose. IAAPA does not guaran- tee, warrant, or endorse the information, products, or services of any corporation, organization, or person. IAAPA shall not be liable for any loss, damage, injury, claim, or otherwise, whether an action in contract or tort and further shall not be liable for any lost profits, or direct, indi- rect, special, punitive, or consequential damages of any kind (including without limitation attorneys’ fees and expenses). 4155 West Taft Vineland Road | Orlando, FL 32837 USA +1 321-319-7600 Funworld Magazine Team Director, Global Editorial and Digital Content Scott Fais SFais@IAAPA.org Assistant Editor, Funworld Magazine Avery Matteo AMatteo@IAAPA.org News Editor Keith Miller KMiller@IAAPA.org Contributing Editor Juliana Gilling julianagilling@gmail.com Manager, Global Advertising Sales Julie Rice-Witherell JRiceWitherell@IAAPA.org Production Manager Michelle Wandres MWandres@IAAPA.org Contact us for advertising info. 703-299-5755 advertising@IAAPA.org IAAPA.org/Funworld IAAPA Chairman of the Board Jim Pattison Jr. IAAPA President and CEO Jakob Wahl IAAPA Executive Vice President and Chief Marketing and Engagement Officer David Mandt IAAPA Vice President, Global Marketing, Communications, and Membership Patrick Haller IAAPA Asia Pacific Vice President and Executive Director June Ko IAAPA Europe, Middle East, Africa Vice President and Executive Director Peter van der Schans IAAPA Latin America, Caribbean Vice President and Executive Director Paulina Reyes IAAPA North America Vice President and Executive Director Michael Shelton IAAPA.org ® SPLASHMANIA The Fun Resumes From Malaysia’s popular SplashMania WaterPark to the far reaches of Australia’s Gold Coast, visitor attractions across Asia-Pacific are diversifying and expanding in response to optimism about the post-pandemic leisure economy. Learn about the steps attractions are taking on p. 50.Sunkid – Interactive Family Rides! We make your guests smile for over 40 years sunkidworld.com | Tel.: +43 5412 68131 | info@sunkidworld.com SundancerTowerButterfly © ThemePark-Central sYOUR TUBING SOLUTION MORE THAN 2300 INSTALLATIONS WORLDWIDE neveplast artificial snow fun www.neveplast.it IAAPA EXPO ASIA BOOTH L1247IAAPA.org/Funworld | MAY/JUNE 2023 | Funworld 7 Launch THE 135-YEAR-OLD PEAK TRAM , one of the world’s oldest and most famous funicular railways, has transformed itself from an essential mode of transport into one of Hong Kong’s most popular tourist attractions. Prior to COVID-19, the tram drew more than six million people annually. Peak Tram passengers can enjoy panoramic views of Victoria Peak (known as The Peak), Hong Kong’s skyline, and Victoria Harbour. The Peak is a major destination com- bining the landmark Peak Tower, shopping, dining, attractions, and woodland walks. “The Peak Tram has served Hong Kong citizens since 1888, from the first-generation steam-powered Peak Tram, which could accommodate 40 passengers, to the sixth-genera- tion, state-of-the-art Peak Tram, which can now accommodate 210 passengers,” says May Tsang, general manager at The Peak Tramways Company. The funicular railway rises 396 meters above sea level along a 1.4-kilometer track with a gradient of 4 to 25.7 degrees. The Peak Tram’s popularity was one of its challenges as demand created long queues. Last August, the Peak Tramways Company completed a HK$799 million upgrade, boost- ing the ride’s capacity and cutting wait times. In addition to introducing the larger tram cars—along with revamping the boarding platform to improve capacity, comfort, and accessibility—the project embraced entertainment in five engaging zones. “The new-look Peak Tram offers visitors a multitude of sensory experiences, and ush- ers in a vastly improved passenger experience all around,” explains Tsang. Peak Performance How Hong Kong’s venerable Peak Tram reinvented itself by Juliana Gilling ATTRACTIONS c THE PEAK TRAMWAYS COMPANY, LIMITED The newly added Peak Tram queue zone features equipment displays and educational information on the historic funicular railway. I S S ( P R O V I D E D B Y S Q U I N T / O P E R A )Next >