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Pop-Ups Generating Buzz and Revenue p. 68 How to Protect and Manage a Brand p. 66 JULY/AUGUST 2021 ® Super Charged How Josh D’Amaro is “incredibly optimistic” for the future of Disney ParksFEATURES INSIDE | JULY/AUGUST 2021 54 Designing from Across the Globe Innovating with an all-virtual process 58 The Keys to FEC Success in Asia Family entertainment centers look to benefit from educational activities, reinvestment, and targeted attractions JRA SHAO FENG IRTRA DISNEY PARKS, EXPERIENCES AND PRODUCTS Cover Story | page 46 Super Charged How Josh D’Amaro is “incredibly optimistic” for the future of Disney Parks ON THE COVER: In the driver’s seat, Josh D’Amaro, chairman of Disney Parks, Experiences and Products, revs up a vehicle belonging to superheroes from “The Avengers” at Disney California Adventure Park. COVER PHOTO TAKEN FOR FUNWORLD BY DISNEY PARKS, EXPERIENCES AND PRODUCTS 62 The Art of Welcome 10 ways attractions around the world create inviting environments2 Funworld | JULY/AUGUST 2021 | IAAPA.org/Funworld O— NEW ATTRACTION Super Nintendo World Pushes Theme Park Boundaries in Japan … 9 O— REGIONAL UPDATES … 12 O— FIRST LOOK Topgolf Founders Reemerge with Puttshack Mini-Golf Concept … 20 JULY/AUGUST 2021 VOLUME XXXVII • ISSUE 4 Funworld is a member benefit of IAAPA, the global association for the attractions industry. 29 ASSOCIATION NEWS EXPO PREVIEW IAAPA Expo Europe in Barcelona, Spain … 30 EVENT RECAP Meet IAAPA Event in Zhuhai, China … 34 AWARDS 2021 IAAPA Young Professional of the Year Award Nominations … 36 EXPO PREVIEW What to Expect at IAAPA Expo Asia … 38 DIGITAL CONTENT Funworld Live and IAAPA News Hub … 41 NEW MEMBER SPOTLIGHT Immersive Tech … 42 MEMBERSHIP Welcome New Members … 43 CALENDAR … 44 DEPARTMENTS LETTER FROM IAAPA … 6 AD INDEX … 70 TIM’S TURN … 72 ® 66 How to Protect and Manage a Brand Attractions leaders offer a road map for developing a trusted and identifiable brand INSIDE | JULY/AUGUST 2021 Launch MOVIE PARK GERMANY ONCE UPON A TIME ON THE ORIENT EXPRESS UNIVERSAL STUDIOS JAPAN BUSINESS RESOURCES O— FAMILY ENTERTAINMENT CENTERS The Clubhouse in Ardmore, Oklahoma, Benefits from Municipal Ownership … 22 O— MOVERS AND SHAKERS … 24 O— WHAT’S NEW … 25 O— THE ART OF ATTRACTIONS A Super Development for Arrow … 26 68 Pop-Ups that Soar How temporary attractions can increase brand visibility and generate revenueSUNRIDER Interactive | Competitive | Non-Electric The ultimate riding fun on parallel lanes! sunkidworld.com | Tel.: +43 5412 68131 | info@sunkidworld.com SkydiveTowerLoopster Our Newest Attraction! https://youtu.be/h09R-jkFAwM FOR VIDEO SCAN ME LocationIndoor & Outdoor4 Funworld | JULY/AUGUST 2021 | IAAPA.org/Funworld Rope Drop Funworld (ISSN 08923752; mailed in Canada under IPM #0902179) is published bimonthly by IAAPA, 4155 West Taft Vineland Road, Orlando, FL 32837; phone: +1 321-319-7600. Periodicals postage paid at Orlando, FL, and additional offices. The purpose, function, and nonprofit status of this organization have not changed during the preceding 12 months. POSTMASTER: Send address changes to Funworld, 4155 West Taft Vineland Road, Orlando, FL 32837. Subscriptions are available to IAAPA members for US$50 and US$60 for nonmembers. Single issues are $10. ©2021 IAAPA. No material or part thereof may be reproduced or printed without the written consent of IAAPA. Ride-along may be enclosed. DISCLAIMER . IAAPA makes no representations or warranties about the accuracy or suitability of any informa- tion or materials in this publication; all such content is provided on an “as is” basis. IAAPA hereby disclaims all war- ranties regarding the contents of this publication, including without limitation all warranties of title, non-infringement, merchantability, and fitness for a particular purpose. IAAPA does not guarantee, warrant, or endorse the information, products, or services of any corporation, organization, or person. IAAPA shall not be liable for any loss, damage, injury, claim, or otherwise, whether an action in contract or tort and further shall not be liable for any lost profits, or direct, indirect, special, punitive, or consequential damages of any kind (including without limitation attorneys’ fees and expenses). 4155 West Taft Vineland Road | Orlando, FL 32837 USA +1 321-319-7600 Funworld Magazine Team Managing Editor Scott Fais SFais@IAAPA.org Assistant Editor Juanita Chavarro Arias JChavarroArias@IAAPA.org News Editor Keith Miller KMiller@IAAPA.org Contributing Editors Mike Bederka michaelbederka@gmail.com Juliana Gilling julianagilling@gmail.com Manager, Global Advertising Sales Julie Rice-Witherell JRiceWitherell@IAAPA.org Production Manager Michelle Wandres MWandres@IAAPA.org IAAPA.org/Funworld IAAPA Chairman of the Board Amanda Thompson OBE, ICAE IAAPA President and CEO Hal McEvoy, ICAE IAAPA Chief Engagement Officer and Executive Vice President David Mandt IAAPA Asia Pacific Vice President and Executive Director June Ko IAAPA Europe, Middle East, Africa Vice President and Executive Director Jakob Wahl IAAPA Latin America, Caribbean Vice President and Executive Director Paulina Reyes IAAPA North America Vice President and Executive Director John Hallenbeck IAAPA.org ® Virtually Innovative Many of the creative minds behind Nickelodeon Playtime in Shenzhen, China, have yet to step inside the new family entertainment center. JRA, China Leisure, and Nickelodeon perfected the art of designing virtually out of necessity during the pandemic. They share insights and lessons learned on p. 54. JRAFIND YOUR COMPETITIVE EDGE Discover new ways to boost ROI through the spirit of competition. Download our RACING GUIDE for tips and advice on how to inject a little friendly rivalry into your ride mix. whitewaterwest.com/racing6 Funworld | JULY/AUGUST 2021 | IAAPA.org/Funworld IAAPA Mission: We inspire, grow, and protect the global attractions industry through member connections. ® DEAR IAAPA MEMBERS: When was the last time you openly admitted to something you did wrong? When you lead a team, it may feel like it’s impossible for you to admit to making a mistake. Let’s face it, some things we just get wrong. I could discuss the great things I think I did this past year. But I think it makes most sense to identify where I could have done things better. My mother taught me well; I was told to always find a solution, not to say, “I don’t know,” and to never blame others when something goes wrong. Lately, I’ve felt challenged when upholding some of these learnings. I may continue to make similar mistakes in the future, but I am working to be a little more self-aware and continuing to improve as a leader. Mistake No. 1: Too casual? This is a tough one that is hard to address. We always want to be an open, supportive, and approachable manager, the one with whom people want to hang out, the cool one. But sometimes, making and communicating difficult decisions can change the relationship. Or so I thought. I socialize with my team and share jokes and stories almost daily. One day, when a new position opened, one of my team members wanted to apply and went through the interview cycle. This person spent hours preparing for the interviews, but ultimately did not get the job. My challenge was to share this news without demotivating the person. It was difficult to find the right words and share why they were not a right fit for this particular role, as well as provide feedback on preparation for a potential new role in the future. This person is still a close friend today and continues to grow. Mistake No. 2: Have faith? In a diverse and international environment, we learn to be more accommodating and to listen to different views. However, no one is ever prepared to face disputes that can impact personal relationships. In Hong Kong, our team has faced polarizing views on politics, values, and our future. We all have our own opinions, no matter what the topic may be. I have rules to respect each other to not speak down on others. As righteous as I thought this was, I never thought about the way our team wanted to deal with this situation. Looking back, I may have taken an approach that puts more faith in our team and trusting they will pull through in their own way. Mistake No. 3: Be heard? In my family, you don’t speak up to your elders; you don’t comment on things that don’t seem right, especially if it is about someone who is senior to you. For people who need job security or are in fear of upsetting others in power, this is even more difficult. As someone who leads a team, I’m not proud of the times I thought it may have been better to stay quiet and allow others with more power to act with disrespect or ignorance. Throughout my working years, I’ve felt the sting of ageist, sexist, racist comments either against me or against others. Like many others, I also reached a boiling point and felt the need to speak up without worry about potential consequences. Remaining measured, factful, and observant is the approach I take. Whilst everyone has a different way of expressing themselves, it’s important to be heard, even when you don’t say it out loud. At IAAPA, our members and our teams are emerging from the pandemic stronger through awareness. It’s the journey that counts. As Confucius would say: “Faced with what is right, to leave it undone shows lack of courage.” June Ko IAAPA Asia Pacific Vice President and Executive Director Take a Chance, Make a Mistake Letter from IAAPAwww.luckeyclimbers.comNext >